Customer Service

Returns & Cancellations

We understand that sometimes, items you purchase are simply not right for your environment. They do not match your décor, or you simply do not like them. If you are unsatisfied with a product for any reason, you may return or exchange the item to Inspired Interiors within 30 days of delivery (restocking fees may apply). We want to ensure you get the right product for your space and our unparalleled selection of contemporary lighting products from around the world helps make this happen.

Products Not Eligible for Return/Cancellation

Sorry, we cannot accept returns on:

Custom and built-to-order items
Floor models, Open Box, and Clearance Items
Large orders (single fixtures over $5,000, orders totaling over $5,000 on multiple quantities of the same fixture)
Any product that has been modified, installed, or used in any way (including cut, clipped or stripped wires)
Items not in resalable condition or items missing the original packaging
Items not purchased from Inspired Interiors
Items not purchased by the original customer (we require the original purchase receipt)

Products eligible for return/exchange include items in original, new, uninstalled condition with all original parts, and packaging. You may return any item that qualifies under these conditions within 30 days of delivery. If Return labels are provided, return shipping will be deducted from your refund. Please note that we do not accept in-person returns at our Texas showroom or warehouse.

Restocking Fees

Restocking fees can vary depending on the brand and the product. Some manufacturers charge restocking fees on returned or exchanged products. However, Lightology has worked with all our partner brands to offer you the best possible return/exchange terms. Return/Exchange terms are noted on each product page. We do a 25% restocking fee plus the shipping cost.

Cancellations

You can cancel an order within a 24 hour window of order placement, unless it is a custom item or special order restocking fees may apply. If your order has already shipped (even if under 24 hr window), it cannot be canceled, and will be treated as a return. Cancellation fees may apply for orders being consolidated at our warehouse. Any cancellation fees imposed by the manufacturer will be your responsibility and will be deducted from any refund. To request an order cancellation, please contact our team using our Customer Service Contact Form. Please be sure to include your name, address, Inspired Interiors order number, items to be cancelled, and the reason for your cancellation. You will receive an email detailing your cancellation request, followed by another email detailing if the cancellation request was successful. Please allow up to 72 hours to receive your cancellation confirmation. Changes to lead time and backorder dates shall not constitute grounds to cancel an order.

Please be aware that if your order is already in route from its original location, it cannot be rerouted, redirected, or cancelled. Should you wish to return the item, please use our Customer Service Contact Forum to initiate a return.

Note: Do not refuse delivery of non-damaged goods as this will result in a restocking fee. Additionally, delivery refusal may also result in the loss of your product and may negate the possibility of a refund. You may also be charged for round trip shipping costs.

Warranty

We understand that sometimes products have a manufacturer’s defect. All items are offered with a one year Inspired Interiors warranty. Any qualifying defective item purchased from Lightology that is returned within one year of purchase will be repaired or replaced at the company's discretion. Repairs for items that are still under warranty will be covered at no charge. If you would like report a defective item please contact us immediately, by logging into your account and filling out a Claims Form. Once your claim request has been received a Claims Specialist will reach out to you within 2 business days.

Shipments Claims

We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you. All damages must be reported within 48 hours. of delivery. Inspired Interiors cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your Inspired Interioirs order was damaged during shipment, please contact us immediately, by logging into your account and filling out a Claims Form. Please provide photos of the damaged product and packaging. Once your claim request has been received a Claims Specialist will reach out to you within 48 hrs. We do not price match.

Pricing or Product Description Discrepancies

We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Shipping Charges

Please note that processing times posted on our website are in addition to shipping times.

Updates on shipping and tracking can be found in your inbox after your order is complete.

Texas Privacy Rights

This Privacy Rights describes how your personal information is collected, used, and shared when you visit or make a purchase from our website http://shopinspiredinteriors.com

PERSONAL INFORMATION WE COLLECT

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

"Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
"Log files" track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
"Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our site's data collection and use practices when we see a "Do Not Track" signal from your browser.

YOUR RIGHTS

If you are a Texas resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a Texas resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at online@inspiredinteriorsco.com.

Privacy Policy

Last Updated: March 26, 2024

Thank you for visiting inspiredinteriorsco.com (the “Site”), which is operated by Inspired Interiors. This Privacy Policy (this “Policy”) describes what personal information we and our affiliates (collectively, “Inspired Interiors”) collect about you, how we collect it, how we use it and share it, and what choices you have regarding it. This Privacy Policy applies to information we collect about you in our stores, through the Site, and anywhere else we interact with you.

Your Consent to this Policy. By using the Site or visiting our stores, you expressly consent to the collection, use and sharing of your personal information as described in this Policy.

Personal Information We Collect. We collect the following categories and types of personal information:

Contact Information: your first and last name, company name, postal address, email address, and phone number;
Other identifying information: IP address, passwords and other security information for authentication and access, social media usernames, and cookie identifiers;
Financial Information: credit card, debit card and bank account information when purchasing products from us;
Demographic information: gender and age;
Internet or other electronic activity: your browsing and click history, including information about how you navigate within the Site;
Commercial information: products purchased or viewed on the Site;
Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude; and
Chat Logs: chat interactions with our service team when using our chat function.

Why We Collect Personal Information. We may use or may have used the personal information we have about you in the following ways:

Transactional Purposes: We use your contact information, financial information, and commercial information to:

Receive, process, confirm, send and track your order;
Communicate with you about your order;

Analytical Purposes: We use your other identifying information, internet activity and browsing history, commercial information, and demographic information to analyze preferences, trends and statistics.

Marketing and Promotional Purposes: We use your contact information, commercial information, demographic information, internet or other electronic activity, and inferences to:

Inform you of our new products, services and offers;
Provide you with and measure and optimize targeted advertising;
Provide you with other information from and about Lightology, including personalized marketing communications.

Maintenance and Improvement of Services and Website: We use your contact information, commercial information, and internet activity and browsing history to:

Provide and maintain functionality on the Site;
Handle your customer services requests; and
Help us diagnose technical and service problems and administer our site.

Review and Content Creation Purposes: We use your contact information and commercial information to display content on social media and other advertising.
Security and Fraud Prevention: We use your contact information, other identifying information, commercial information, financial information, geolocation data, internet activity and browsing history, audio and visual information and inferences to protect the Site, our company, and others and to prevent fraud, theft and misconduct.

How We Collect Personal Information. We may collect or may have collected personal information about you from various sources.

We collect information directly from you: We collect contact and demographic information directly from you. We also collect payment information from you.
From your friends or family members: We may collect contact information from your friends or family member when they tag you on a post to one of our social media pages.
Chat Logs: chat interactions with our service team when using our chat function.
From our business partners and service providers: We may collect contact information, demographic information, commercial information, and internet and electronic activity from demographic companies, analytics providers, advertising companies and networks, third-party retailers, and other third parties that we choose to collaborate or work with.
From social media platforms: We may obtain your contact information and other identifying information from a social media platform or network, such as Facebook, Twitter, Pinterest, and Instagram, if you interact with us on social media.
From our affiliates: We may obtain your contact information and other identifying information from affiliates that you have interacted with.
We collect information from you passively. We collect Internet or other electronic activity passively using tools like browser cookies. This activity is further described in our Cookie Policy.

Combining Information. We may combine information you give us online or in our stores. We may also combine that information with publicly available information and information we receive from or cross-reference with our business partners and service providers. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you directly about our products and events that may be of interest to you, and for other promotional and commercial purposes.

With Whom We Share Your Personal Information. In general, we do not share personal information about you with third parties for such third-parties’ own marketing or advertising purposes. We do share personal information with third parties for other purposes. For example, we share personal information with:

Our Service Providers: We may contract with companies or persons to provide certain services including credit card processing, shipping, data analysis and management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Our Affiliates: We may share personal information with businesses controlling, controlled by, or under common control with Inspired Interiors.
Corporate Transactions: We may share personal information with parties to business transactions such as those we deal with in mergers, acquisitions, joint ventures, sales of assets, reorganizations, divestitures, dissolutions, bankruptcies, liquidations, or other types of business transactions. In these types of transactions, personal information may be shared, sold, or transferred, and it may be used subsequently by a third party.
Law Enforcement and Courts: In certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Inspired Interiors or to others. We may also disclose your contact information when we believe the law or legal process requires it.

Cookies. For more information on the cookies and other technologies on the Site, please review our Cookie Policy.

Opting Out of Mailings. The Site provides you with several opportunities to agree to receive communications from Inspired Interiors, and any of our affiliated brands or divisions. If at any time you wish to stop receiving communications from us please send us an email to online@inspiredinteriorsco.com with the phrase “Privacy Opt-out: Inspired Interiors Mailings” in the subject line, or write to us at the address provided below, and we will remove you from our mailing list. Alternatively, for e-mail communications, you may opt out of receiving such communications by following the unsubscribe instructions set forth at the bottom of our promotional e-mail messages.